Week 9 – Discussion Board 1

[Art Liebl]

From the Video: Please list/discuss the 11 errors made by the interpreter. Also, mention all the things that the interpreter did right from each scene. Please reply to two fellow students by Monday. Also, please note: There is only one discussion board this week.

[Leslie Hernandez]

The 11 errors made by the interpreter were:
1. Left out information the patient shared about her stomach problems.
2. Did not fully interpret the patient’s family medical history.
3. Interrupted the doctor instead of waiting for an appropriate pause to clarify.
4. Summarized the doctor’s explanation of the endoscopy instead of interpreting everything.
5. Added her own explanation rather than interpreting the doctor’s exact words.
6. Answered a personal phone call during the medical encounter.
7. Arrived late to the patient’s appointment.
8. Gave an incomplete introduction by not explaining her role, confidentiality, and interpreting process.
9. Summarized the patient’s symptoms instead of interpreting them word for word.
10. Acted as part of the conversation by changing or asking questions instead of simply interpreting.
11. Did not interpret the conversation between the receptionist and the patient while scheduling the follow-up appointment.

Things that the interpreter did right from each scene:
What the Interpreter Did Right in Each Scene

Scene 1 – Patient’s First Doctor Visit

* The interpreter helped connect the doctor and patient by interpreting between both languages.
* She allowed the patient to explain her symptoms and concerns.
* She helped the doctor gather medical information from the patient.

Scene 2 – Discussing Stomach Problems

* The interpreter helped the patient communicate details about her stomach pain.
* She supported communication about medical history and symptoms.
* She helped the doctor ask questions and receive answers from the patient.

Scene 3 – Family Medical History

* The interpreter allowed the patient to provide important information about family stomach problems and ulcers.
* She helped the doctor collect information needed for diagnosis.
* She maintained a professional presence during the medical interview.

Scene 4 – Discussing Possible Diagnoses

* The interpreter helped communicate medical information about possible conditions.
* She allowed the doctor to explain possible causes of the patient’s symptoms.
* She continued facilitating communication between both parties.

Scene 5 – Endoscopy Explanation

* The interpreter recognized that the patient did not fully understand the medical term “endoscopy.”
* She appropriately notified the doctor that more explanation was needed.
* She helped make sure the patient received clarification about the procedure.

Scene 6 – Procedure Instructions

* The interpreter helped the patient understand the procedure details.
* She assisted with communication about preparation, recovery, and transportation needs.
* She helped ensure the patient received important instructions.

Scene 7 – Interpreter Arriving for Another Appointment

* The interpreter introduced herself as the Spanish interpreter.
* She communicated respectfully with the receptionist and medical staff.
* She confirmed information about the patient appointment.

Scene 8 – Beginning the Second Medical Appointment

* The interpreter explained expectations about turn-taking and pauses during interpretation.
* She tried to manage the conversation so she could interpret accurately.
* She maintained a professional attitude with the patient and provider.

Scene 9 – Patient Explaining Urinary Symptoms

* The interpreter helped the patient communicate her concerns about burning, frequency, and discomfort.
* She remained present and helped facilitate communication.
* She allowed the doctor to understand the patient’s reason for seeking care.

Scene 10 – Doctor Giving Medication Instructions

* The interpreter helped communicate the doctor’s treatment plan.
* She assisted the patient in understanding medication instructions.
* She helped both sides communicate about follow-up care.

Scene 11 – Scheduling the Follow-Up Appointment

* The interpreter helped the patient understand the appointment date and time.
* She remained polite and professional with the front desk staff.
* She helped the patient complete the check-out process.

[Emely Veliz]

After watching the video, I noticed that the interpreter made several mistakes, but she also did some things correctly.

The 11 errors were:

She did not interpret everything the patient said about her stomach symptoms.
She left out part of the patient’s family medical history.
She interrupted the doctor at the wrong moment.
She gave only a short summary of the endoscopy explanation.
She used her own words to explain medical information instead of asking the doctor to clarify it.
She answered a personal phone call during the appointment.
She arrived late for another patient’s visit.
Her introduction was incomplete because she did not mention confidentiality or clearly explain her role.
She summarized the patient’s urinary symptoms and missed some details.
She became too involved by asking or changing questions instead of interpreting what was said.
She did not interpret the complete conversation between the patient and the receptionist when they scheduled the follow-up visit.

There were also positive things in the different scenes. During the first appointment, the interpreter helped the patient and doctor communicate even though they spoke different languages. She gave the patient an opportunity to explain her concerns and helped the doctor obtain information about the symptoms. When they discussed the patient’s stomach problems and family history, she communicated some important details that could help the doctor understand the situation.

When the doctor spoke about possible diagnoses, the interpreter continued helping both people understand each other. During the endoscopy scene, she noticed that the patient did not understand the medical term. It was good that she told the doctor the patient needed more information. She also helped communicate instructions about the procedure, preparation, recovery, and transportation.

In the second appointment, she introduced herself to the receptionist as the Spanish interpreter and treated the staff respectfully. At the beginning of the visit, she asked the patient and provider to speak in short sections and pause so she could interpret. This was helpful for controlling the conversation. She also helped the patient describe urinary symptoms such as burning, pain, and frequent urination. Finally, she interpreted information about the medication and helped with the follow-up appointment.

In my opinion, the interpreter’s main problem was that she did not always interpret all the information accurately and completely. However, she still helped the patients communicate with the medical staff and showed some good interpreting practices in several scenes.

[Maria Valencia]

The interpreter committed the following 11 mistakes:

1.She left out part of the patient’s explanation of her digestive symptoms.

2.She did not fully convey the patient’s family medical background.

3.She cut off the provider at an inappropriate moment instead of waiting for a pause.

4.She gave a shortened version of the physician’s explanation of the endoscopy rather than rendering it fully.

5.She reworded the provider’s medical information instead of interpreting it faithfully or asking for clarification when necessary.

6.She took a personal phone call during the interpreting assignment, disrupting the medical interaction.

7.She arrived late to another patient’s scheduled visit, causing a delay in care.

8.she provided an incomplete introduction by failing to explain her role and the confidentiality of the interpreting encounter.

9.She summarized the patient’s urinary complaints and left out key clinical details.

10,She went beyond her role by altering or asking questions instead of interpreting the message exactly as spoken.

11.She did not interpret the full conversation between the patient and the receptionist when the follow-up appointment was being arranged.

Even though the interpreter made a few mistakes, she also showed some good communication skills in the video. During the first doctor visit, she helped the patient and doctor understand each other even though they spoke different languages. She let the patient explain her health problems and helped the doctor get the information he needed. While talking about the patient’s stomach issues and family medical history, she shared important details that helped the doctor understand the situation better.
When the doctor talked about possible causes of the problem, the interpreter kept helping both sides communicate. During the endoscopy explanation, she noticed the patient did not understand the medical word. She told the doctor the patient needed a simpler explanation. She also helped explain the instructions for the procedure, like how to prepare, what would happen after, and that someone would need to drive the patient home.

In the second visit, the interpreter told the front desk she was the Spanish interpreter and was polite with the clinic staff. Before the appointment started, she asked the patient and doctor to speak in short parts and pause so she could interpret. This made the conversation easier to follow. She also helped the patient describe symptoms like burning when urinating, pain, and going to the bathroom often. At the end, she interpreted the doctor’s instructions about the medicine and helped with setting up the next appointment.

In my opinion, the interpreter’s main problem was that she did not always interpret everything fully and correctly. Still, she helped the patient and medical staff understand each other and showed some good interpreting skills during the visits.

[Author]

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